At Favomall.com, your satisfaction is our highest priority. Thus, if the merchandise that you have received is incorrect, or different from what you have ordered, we will give you a full refund of the price of the product plus the shipping costs when you return the incorrect order to us.

If you would prefer an exchange instead, we will send you the correct goods immediately upon receipt of the wrong order. Again, we will foot the shipping costs for you to return the goods to us.

All refund and exchange cases are based on the premise that the incorrect orders shipped back to Favomall.Com have not been used by the buyer. In order to facilitate the refund and exchange process, we seek your understanding in this fundamental and commonsensical baseline.

For returns and exchanges, please follow these simple steps:

• Notify us of your request through e-mail.
• Fill out the Returns and Exchange Form.
• Pack the goods you intend to return or exchange in the original packing if possible.
• Include the Returns and Exchange Form in the package.
• Seal the package and send it to: 
  Favoasia Marketing
  20 Maxwell Road
  #09-17 Maxwell House
  Singapore 069113